Delta Best For Business Travelers, 14 Years In A Row

Posted onAuthorChris Owen

For the 14th consecutive year, Delta Air Lines has been named the top carrier for business travelers by Business Travel News, an accolade highlighting its ongoing commitment to excellence in the travel industry as it celebrates its centennial year. Steve Sear, Executive Vice President of Global Sales and Distribution, emphasized that this achievement is not a reason for complacency, stating, “We keep climbing.” Delta’s strategy involves actively incorporating feedback from corporate and travel agency partners to enhance their services continuously. This approach, combined with the dedication of their 100,000 employees, ensures Delta remains the preferred airline for business travelers due to its focus on safety, reliability, and a holistic travel experience.

The annual survey by Business Travel News evaluates airlines on several key performance indicators like network capacity, customer service, communication, distribution capabilities, and the range of products and services offered. Bob Somers, Senior Vice President of Global Sales, highlighted the significance of this survey as a direct reflection of Delta’s effectiveness in meeting customer expectations. Despite industry trends showing fluctuations in commitment to corporate travel, Delta has remained steadfast. This unwavering dedication, along with transparent and trustworthy partnerships, sets Delta apart.

Key Features Noted in the Article:

  • Customer-focused upgrades at airports:
    • Over $12 billion invested in airport enhancements to improve the travel process, including new Delta One Check-Ins and Lounges at JFK and LAX.
    • Expansion of Delta lounge network with nearly 2,700 additional seats between 2023 and 2024.
  • Top-tier in-flight experience:
    • Introduction of fast, free Wi-Fi across more than 700 aircraft, with plans to extend this to the entire global fleet.
    • Installation of 165,000+ seatback screens, the highest among U.S. carriers, featuring the Delta Sync platform for a personalized experience.
    • New cabin designs for both narrowbody and widebody aircraft, starting with the 757s and culminating with the A350 in 2025.